1. Introduction

Holland Hello (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you use our services or visit our website.

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws in the Netherlands.

2. Data We Collect

We may collect the following types of personal data:

• Contact details: name, email address, phone number.

• Service-related information: details relevant to your request or booking.

• Payment information: only necessary details for processing payments (handled securely by our payment providers).

• Technical information: IP address, browser type, and website usage data (via cookies, where applicable).

We do not collect sensitive personal data (such as political views, health data, or religious beliefs) unless strictly necessary for a service and with your explicit consent.

3. How We Use Your Data

We use your personal data for:

• Providing and managing our services.

• Communicating with you about bookings, updates, or changes.

• Processing payments and invoices.

• Improving our services and customer experience.

• Complying with legal obligations.

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data based on:

• Contract: when processing is necessary to deliver a service you have booked.

• Consent: when you have agreed to optional communications or specific uses.

• Legal obligation: when required by Dutch or EU law.

• Legitimate interest: for business purposes that do not override your rights.

5. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law (e.g., tax records).

6. Sharing Your Data

We only share your personal data with:

• Trusted service providers who help us deliver our services (e.g., payment processors, IT support).

• Official institutions if legally required.
  All third parties are bound by confidentiality and data protection agreements.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to the processing of your data.

• Receive a copy of your data in a portable format.

To exercise your rights, contact us via the details below. We may require proof of identity before processing your request.

8. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

9. Cookies

If our website uses cookies, we will display a cookie notice and request your consent where required.

10. Contact

If you have any questions or requests about this Privacy Policy, please contact:

Holland Hello
Email: info@hollandhello.nl
Chamber of Commerce (KvK): 92904831